Privacy Policy

Who we are

iamsuratcity is operated by Eagle Wing Agency, Surat, Gujarat, India ("we", "us"). Questions about this policy: WhatsApp +91 83200 62415 or email iamsuratcity@gmail.com.

What we collect, and why

• Submission forms (deals, foodie spots, events, vacancies): your name, WhatsApp number and optional email — used only to verify and follow up on your submission.
• News tips: identifying yourself is optional. If you share contact details with a tip, only the news team sees them, they're used solely to verify the story, and they are never published or shared.
• Daily Brief & newsletter: phone/email — used to deliver the brief you subscribed to.
• Insider Pass & bookings: name, phone, payment reference (UPI UTR) — used to activate and manage your membership or booking.
• Technical data: standard server logs (IP, user-agent) for security and rate-limiting.

What we never do

• We do not sell your personal data.
• We do not share subscriber or tipster details with advertisers or any third party, except services we use to run the site (hosting, database, WhatsApp delivery) under their own safeguards.
• We do not run third-party ad trackers on this site.

Your rights

Under India's Digital Personal Data Protection Act 2023 you can ask us to show, correct or delete the personal data we hold about you, and withdraw consent (e.g. unsubscribe from the Daily Brief — reply STOP on WhatsApp or message us). We action requests within 30 days.

Retention & security

Data lives in access-controlled databases (Supabase) with row-level security; payment screenshots/UTRs are kept only as long as needed for accounting. We keep subscription contacts while your subscription is active and delete them on request.

Grievance officer

Aakash Mashruwala — iamsuratcity@gmail.com / WhatsApp +91 83200 62415. We acknowledge complaints within 48 hours and resolve within 30 days.